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Support Center

About Us

Monogram Information:

Our custom monogramming costs range from $5.95 to $29.95, depending on the item being monogrammed.  The cost of each item available for monogramming is shown on the product detail page.  Monogramming usually adds 5 business days to your order processing time.

Custom monogrammed bags are non-returnable, and all sales of monogrammed bags are final.

How many letters can I include on the product I've selected?

  •     Please limit the number of characters (which includes letters, punctuation and spacing) to 10.

What if I want more than 10 characters monogrammed on my bag?

  •     The space for monogramming varies from bag to bag.  Many of the items only allow space for a limited number of characters.  Please call our office for pricing information on any monogram over 10 characters.

What is the difference between initials and a monogram?

  •     Initials are the first and last, or first, middle and last initial of a person's name--in that order.
  •     A monogram is always 3 initials of the person's name.  The last name initial appears centered in a larger font.

Can I order more than one piece of the same item, each with different personalization?

  •     Certainly.  Add each item to your cart, one at a time, with different personalization options selected.

What if I want a logo custom monogrammed?

  •     We can custom digitize and embroider item.  There is a one time set-up fee of approximately $50 to $75 depending on the number of stitches and the intricacy of the design.  Additionally, sew out charges per item will vary depending on the number of stitches and the intricacy of the design.  Please call our office for further information.

Do you offer quantity discounts on multiples of the same item, monogrammed exactly the same?

  •     If you order more than 8 of an item, each with the exact monogram, please call our office for quantity discounts.

Please note:

  • If you choose to have a NAME monogrammed  - type it exactly as you would like it to appear, including your preference of upper and/or lowercase letters.
  • If you choose to have a 3-INITIAL monogram - it will automatically appear with a larger center letter.  Order a 3-initial monogram with uppercase letters (First, Last, Middle).  Example: KSC would be Kelly Cole Scruggs.
  • If you choose to have a SINGLE letter monogrammed - Order an upper or Lower case letter.  It will be monogrammed exactly as you type it in.