We use Live FedEx shipping rates to determine your shipping costs. Shipping costs are determined based on your zip code and the weight of the shipment.
FedEx Shipping Options:
- FedEx Ground - 1 to 5 business days delivery once it leaves our facility- based on distance to destination
- FedEx 3 Day - delivery in 3 business days once it leaves our facility
- FedEx 2 Day - delivery in 2 business days once it leaves our facility
- FedEx Standard Overnight - delivery by 3pm once it leaves our facility
- FedEx Priority Overnight - delivery by 10:30 am once it leaves our facility
Please note: FedEx expedited shipping will deliver in exactly that time frame (once it leaves our facility) even if your destination is normally delivered in less time. Ex. if you choose FedEx 3 Day then FedEx will hold your order and deliver it on the 3rd day even if your transit time is only 2 days. Don't choose a faster shipping option if your actual ship time is less. Some people will do this thinking it will insure delivery but this is not the case. This is a FedEx policy not an eWAM policy.
When will my item ship?
Most orders ship within 72 hours of receipt in the order in which they are received. Personalization may add up to 5 days to your order processing time during most months. August and December are exceptions due to the Back to School and Christmas seasons during which personalized orders could get delayed as much as 10 days. Our normal processing hours are Monday through Friday 8 a.m. to 3 p.m. cst. *Orders may be delayed due to bad weather, incorrect address information, different shipping and billing address information, or availability of the product.
During the months of October through December, we are continually increasing our staff to keep up with the holiday rush. However, it might take a bit longer to process your orders. We process orders in the same order they are received by eWAM. If you need your items by a specific date, please be sure to order with plenty of time.
FASTPASS Order Processing
Sometimes you just want your order fast. We offer FASTPASS order processing, which means your order is moved to top priority status. Instead of your order shipping on schedule, your order will leave our warehouse by the end of the next business day after receipt (on business days). Don't worry, this won't delay other orders since the FASTPASS fees go to pay additional employees specifically responsible for getting FASTPASS orders shipped out on time. The FASTPASS order processing fee is a flat $19.95 per order. The shipping method is still FedEx Ground, unless you choose otherwise. FASTPASS allows your order to process through eWAM quicker, however we cannot guarantee that any order will arrive by a specific date.
FASTPASS may not be used on personalized orders.
If our Shipping Notice shows "Now shipping most orders in 4 business days", a regular order would ship in approximately 4 days (Monday through Friday). By choosing FASTPASS order processing, your order would leave our warehouse the same or the very next business day, depending on what time you place your order. The order will be shipped via FedEx Ground, unless you choose expedited shipping.
Or, if a FASTPASS order is placed at 3 p.m. on Friday afternoon, the order will ship on Monday afternoon.
We do not ship to APO or FPO addresses, P.O. Boxes or International addresses. We do not ship any orders on Saturday or Sunday.
Tracking your Package
Once your order has shipped, eWAM will send your tracking information via email. All shipments are sent via FedEx and tracking information is usually available the next business day after the package has been shipped. You may check the status of your shipment at www.fedex.com or by calling 1-800-GO-FEDEX.
You may view the tracking information on your order from our home page by following these steps:
On the top, right side of the home page, click on Track My Order
On the 'My Account' page, enter your email and password.
Click on your Order Number.
The Tracking Number will be listed along with the details of your order.
This will take you directly to the shipping carrier's website for detailed tracking information. Your order could show 'In Process' or 'Pending' for 2 days before you receive a 'Ship Confirm' message. This means that your order is at our warehouse being prepared for shipment.
Still have questions?
We always strive to give you great customer service at eWAM. Please call us if you have questions or concerns. You can reach us at 877-524-0433.