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Frequently Asked Questions
I want to return my purchase. What do I do:
If you are not 100% satisfied with your purchase, please call us (Toll Free 877-524-0433).
- Returns: You have 10 days (no exceptions) from the date you received your order to contact us about items you would like to return for a refund. Email:CustomerService@ewam.com Only certain items in their ORIGINAL PACKAGING can be returned for a refund. If nothing is wrong with the item(s), you will be charged a 25% restocking fee. You are responsible for paying to ship items back to us. If your return does not meet the criteria, you will be charged for us to return the items back to you. NO REFUNDS OR EXCHANGES ON THE FOLLOWING: Made to Order Items (Tshirts, sweatshirts,drinkware,Ect.) Personalized Items Special Order Items SALE ITEMS, CLEARANCE ITEMS, DEALZ NO REFUNDS on a FAST PASS once you place your order.
All products are guaranteed against manufacturer defects for 30 days and can be exchanged with a copy of your receipt. Please email a picture of the damaged item, along with the item number and invoice number to customerservice@ewam.com. We will promptly get back to you with return instructions.
Customer special orders (large quantities, items ordered for you specifically) may not be returned. You may call Customer Service at any time to discuss special orders.
Please note: Monogrammed and personalized items cannot be returned. In addition, once an order for a monogrammed or personalized item has been placed, it cannot be canceled. Go to details of our Return Policy here.
Return merchandise to:
Wholesale Accessory Market, Inc.
4959 15th Street Road
Hueytown, AL 35023
Phone: 877-524-0433 (Toll Free)
How long does it take for me to get a refund?
It could take 4-5 business days for your returned items to reach Wholesale Accessory Market. Once we've received and inspected your return (usually within 72 hours of receipt), your refund will be processed and applied to your original method of payment (credit, debit card or PayPal) within 2 days. Note: Depending on your credit card company, it may take an additional 3-10 business days for the refund to post to your account.
Do you do back orders?
No. We do not do back orders. If an item is out of stock we will issue a credit to your card for the out of stock items.
Do you match prices if an item goes on sale after my purchase?
Yes! If an item you order goes on sale within 24 hours of your original purchase, just contact us and we'll be happy to refund the difference to your original method of payment.
Do you have Live Chat support?
Yes. Live Chat operators are available Monday through Friday 8-5 cst.
How can I write a review on a product?
There is a link on each product page to 'Be the first to Write a Review'. The link is located beside the product name.
How do I unsubscribe from your mailing list?
You can click on the "Unsubcribe" link at the bottom of any of our emails to change your subscription options. You can also email us at customerservice@ewam.com or call our Customer Service Team at 877-524-0433.
I tried to check out and it tells me one of my items is no longer available. What happened?
We are sorry that you were not able to complete your order. Our shopping cart and inventory are "live" and reflect what is in stock at that moment. Placing an item in your shopping cart does not guarantee your right to purchase that item. Until you have completed the checkout process, another customer may purchase the item even if it is in your cart. If that happens, you will receive a message on the shopping cart page informing you that the item is no longer available and that you should remove it from your cart.
Is the item I want going to go on sale soon?
Unfortunately, we do not know what items are going on sale until they show up on our website. You can always check our "Sale" pages and get discounted prices on great products.
My email has changed. How do I update this information to my current account?
Contact Customer Service
The item I want is out of stock. What do I do now?
We are very sorry that the item you want is out of stock. Most of our basic items are re-stocked, but some items are not. Call our Customer Service Team and they will be happy to assist you on available re-stock dates.
Do you accept international credit cards?
At this time, we do accept some international credit cards. However, we do not accept international PayPal orders.
Do you allow cashier checks or money orders?
No. At this time, we do not allow cashier checks or money orders.
Do you charge sales tax?
We are required to collect sales tax only if your order is shipping within the state of Alabama. If you have a State of Alabama Sales Tax License, please contact us for instructions on becoming tax exempt.
What forms of payment do you accept?
We accept VISA, Mastercard, Discover and American Express cards, and PayPal.
What can cause my order to be delayed?
If the billing information you provided does not match what your bank has on file (including address and telephone number), your order may be delayed. Please note: We do not ship to P.O. boxes, only to physical street addresses. If you use a P.O. box in the shipping information when placing an order, your order may be delayed until we get the correct shipping information from you.